Low-angle floor-level warm editorial photo of braided jute rug edges on a sunlit brick entryway, natural side-lit daylight, 35mm
Low-angle floor-level warm editorial photo of braided jute rug edges on a sunlit brick entryway, natural side-lit daylight, 35mm
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Direct Support

Threshold service

Get direct help with custom stair tread counts, bulk balcony outfitting, or material questions straight from our Brooklyn warehouse team.

Brooklyn Warehouse

Get in touch

Have questions about sizing, custom stair tread counts, or our weather-tested materials? Drop our team a line.

Common Questions

Ordering & Shipping

How do custom stair tread counts work?

Are the balcony rugs fully weatherproof?

Select our standard packs online, or message us directly with your exact step count. We custom-bundle orders to prevent waste.

Yes. Our balcony mats are woven from heavy-duty, UV-stabilized fibers designed to drain water quickly and resist mold, mildew, and fading.

What is your return policy?

Where do you ship from?

We offer a 30-day honest-wear return window. Test the rug in your high-traffic threshold; if it doesn't perform, we will take it back.

All orders ship directly from our Brooklyn warehouse. Standard orders process in 2-3 business days with nationwide tracking.